*You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.
All our orders are Fancified! Fancified is our 30 day guarantee, if you’re not completely happy with a sex toy you have bought from Your Fancy, let us know why within 30 days* of receipt and we’ll replace it with one that we think will work for you.
See full details below:
Fancified Guarantee Terms and Conditions:
**The Fancified Guarantee applies to all sex toys. Lingerie, lubricants, bondage items or gifts and games are excluded.
To make a claim under the Fancified Guarantee you must:
- Have a Your Fancy account. You can create an account here!
- Complete our returns form and let us know you are returning a product.
- Choose “Fancified Guarantee Claim” as the reason for the return to return the unwanted product within 30 days of receiving it.
- Your Fancy will send you a replacement product of similar value free of charge.
***If you choose a lower priced item as a replacement, we are unable to refund the difference. We cannot send you a higher priced item with a payment for the difference.
We can only replace your sex toy with another similar sex toy.
The number of replacement products you may receive under the Fancified Guarantee is limited entirely at Your Fancy’s discretion.
If you return a product more than 30 days after purchase and it is not faulty, we will dispose of it in a safe and responsible manner. You will not be entitled to a refund or replacement.